Cause Marketing

Has your company ever done any cause marketing? If you aren’t familiar with the term, cause marketing generally refers to a partnership between a business and a charity they wish to support. The idea is to encourage consumers to support your product(s) with the understanding that some percentage of the sale will be donated to the charity. It basically works like this:

  

• The business identifies a charity to support and agrees in writing to collect a certain minimum dollar amount to be donated at the end of a specific time frame (usually a year). 
•  The charity provides their logo and any other materials the business will need to begin their cause marketing campaign. 
•  The business communicates the initiative to its employees, customers, vendors and fans. For a consumer goods provider, they may change their product packaging, update their website, or advertise the cause online. 
•  Sales or other related metrics are tracked so the correct donation may be made. The metrics are directly related to how the company chooses to set up their campaign (examples: buy product A and $.25 from each item sold will go to the charity; “Like” us on Facebook and $1 for each Like will go to the charity). 
•  At the end of the agreed upon timeframe, the donation is made to the charity and press releases go out all around!

In years past, many businesses would either send a check to the charity or would sponsor an event where they would receive name recognition for their sponsorship. In today’s economy, many small to mid-sized businesses are hesitant to spend large sums on sponsorships or simply don’t have the cash to do so. While there are some rules that must be followed to utilize cause marketing, it is an option to allow your business to contribute when you might not otherwise believe you cannot do so. To learn more about cause marketing, contact us at cs@vitalinkweb.com.

We Did It Together!

The second annual vitalink coats & blankets drive has officially wrapped up, and we're happy to say we collected more coats, blankets and financial donations than last year. The total number of cold weather items donated was 390 and we collected $725 in cash to benefit the Raleigh Rescue Mission. Way to go, team! Our partners were a big  part of the drive. A huge thank you to our 2011 partners:

• Leone Noble & Seate
• David Allen Company
• Embassy Suites
• Davis Plastic Surgery
• Catalyst Group, Inc.
• Greenscape Inc.
• News & Observer
• Chad M. Richards, State Farm

We hope you all tune in next year for the 2012 vitalink coats & blankets drive. Have a warm and happy holiday!

Coats + Blankets 2011

As a small business owner, I have learned over the years how important it is to occasionally step away from my own concerns and remember that there are millions in need in the U.S. and across the world. As part of the vitalink® 15-year anniversary, we committed to doing 15 “points of service” – pro bono and volunteer activities – throughout the year.

One of these activities is the second annual vitalink coats + blankets drive! Last year, with seven of our business partners, we collected hundreds of coats and cold weather items and quite a bit of cash to benefit the Raleigh Rescue Mission (www.raleighrescue.org). The economy is still struggling and there are many individuals and families here in Raleigh (as elsewhere) that are homeless or very close to losing their homes. Many are unable to afford to heat their houses or apartments and cannot buy warm coats for their children. Every time I think about my problems, I recognize how lucky I truly am compared to some others who struggle every day with the basics.

I encourage you to find a charity or a cause and donate your money, your time, or both. It can put things in perspective and you’ll feel better about yourself. If you are in the Raleigh area and would like to give to the vitalink coats + blankets drive, send us an e-mail or give us a call at 919.850.0605. If you’re not in the area, search locally for a shelter or other good cause and give them a call. You’ll be glad you did.

An Intern's Perspective

By Guest Blogger & vitalink Intern Adrienne Bryant

When I began looking for an internship this summer, I was a little nervous from the many stories I’ve heard about interns getting stuck behind a desk and made to do all the grunt work. The first couple of interviews went okay, but nothing jumped out at me until I sat down in the vitalink office and began talking to Jeanne and Mary Ann. I couldn’t have wished for a better company to intern for. Here at vitalink, I’ve been allowed to actively participate in multiple projects for clients including research and creative work.

One of the creative projects I was assigned recently was to take photographs of an automobile accident scene for the cover of a book called Wrecked. The whole process was extremely fun. One of the first things I had to do was find old broken car parts I could use to create the scene, so the morning before the shoot I picked up an old headlight from a local body shop. As I was contemplating how exactly to bust it up, smashing it with a baseball bat kept replaying in my head, one of my good friends texted me. The conversation began with the typical, “What’s up? I’m good, how are you?” and changed when my friend said, “I’m okay, I got in a car accident yesterday and my car is destroyed.” Thinking about it now, I probably didn’t respond in the most thoughtful manner when I said, “OMG that’s awesome! Do you have a broken headlight?” After explaining myself, she agreed to let me have her busted headlight and I was now prepared to set up my accident scene.

When I got home from the office the day of the shoot, I quickly changed clothes and grabbed the headlights and my baseball bat. I set the headlight down in the middle of the front yard and got ready to swing. I was pretty excited since I hadn’t swung a bat since I had stopped playing ball a few years ago. After a few hits, the headlight was busted but not into small enough pieces. I had to think bigger, I glanced over at my car and decided to put all of the headlight pieces in a plastic bag, place it in the middle of the street, and run over it with my car. I probably should’ve done this in the first place because I successfully smashed the headlights into tiny pieces and the momentum from the car spread the pieces out perfectly over the street.

So many cars drove by while I was shooting pictures that I had to continually stop and wave them around. A lot of people looked at me like I was crazy standing in the middle of the street with broken glass, headlights, and a camera, but some people actually stopped to ask if I needed any help. I got tired of explaining and soon adopted the short explanation of, “school project.”

I started taking photographs from multiple angles, but one of my favorites was with the camera positioned low on the street so I could get a longer perspective. I arranged the headlight fragments in a few different ways to get multiple scenes. In one particular series, I used a bigger piece of the headlight in the foreground. I feel like this gave a focal point for the eye and allowed for the viewer to understand and take in more of what was going on in the scene. In some of these shots, I tried to achieve a balance by having the bigger piece in the front left and a shot of the speed limit sign in the back right corner.

Overall, the shoot was a lot of fun and I loved that it allowed me to use more of my creative side. It’s kind of surreal to me that I was allowed to do all of this as an intern and that one of pictures I took is actually going to be used on a published book cover. I would’ve never gotten the chance to do this at a larger company. I’m extremely grateful for all the opportunities I’ve gotten at vitalink; to have hands on experience, learn new things and use the talent and knowledge that I have.

Law Firm Vanity Number Available!

Attention attorneys...we have a great vanity number that is just being released for firms with injury clients. 1-855-GOT-HURT.

This number is great for marketing messages. 1-855-GOT-HURT? We'll help. OR Get Alex. OR Get Paid. Think how you can use it in your state.

Vanity numbers increase ad effectiveness and help use every second of your ad to convey a message. Contact us if you'd like to secure your state. State monthly rates start at $449/month.

1-800-HURT-NOW is now available for Massachusetts. Contact jeanne@vitalinkweb.com for more information.

REACHing Out to Help Others

By Guest Blogger Mike Steele, Creative Director, vitalink

Over the past several years, I have done pro-bono creative and graphics work for a number of worthy causes. From a personal perspective, I truly enjoy volunteering with substance abuse programs—especially those that help teens. My most recent project was the design of a new logo for the REACH program in Cabell County, West Virginia. REACH is designed to give those in need of substance abuse treatment one place to go to start. The program is new and is expected to streamline the assistance process.

When I began to work on the design concept, I took into account my own personal experience. The main concept of the logo is to present an outstretched hand—a person reaching for help. The letters REACH as an arm with a handprint/heart at the end convey that help is available and there are those who care. I created both color and black and white options, some of which are shown here.

As a recovering alcoholic, I go back a couple years ago to the time when I hit ‘rock bottom’ and had to ask for help. Admitting we need help is one of the most difficult things for an addict to do. I remember being paralyzed with fear, feeling completely and utterly alone, even when surrounded by people, and feeling like I was the only one on earth who had ever felt this way. I was very skeptical and cynical about recovery programs because I didn’t believe there was hope for me. I chose the tagline, “You Are Not Alone,” to accompany the REACH initials.

While the heart is a “soft” symbol, the overall feel of the logo is a little ‘rough around the edges’ and has more of a ‘street’ feel to it. I wanted to present an image that these individuals could relate to—one that is more real in their world than the “sunset in the distance” concept that sometimes is used. The truth is when you are designing a logo, it does not have to “work” for everyone—it just has to resonate with the target audience.

About the Author

Mike Steele is the Creative Director/Graphic Designer for vitalink and has been with the company almost since the beginning. Most of the logos, newsletter templates, and creative design work that are produced by vitalink for its clients are the result of Mike’s talent and efforts.

Buzzworthy Lawyers

Buzzwords become buzzwords because they strike a cord. While they’re hot, phrases like “win-win,” “think outside the box,” “convenient location,” “free consultation,” all make the advertiser appear to be on the “cutting edge.” But what happens when you are using a buzzword past the expiration date?

You lose clout and become part of the incessant background noise and not the hype buzz you’d wanted. Attorneys, for example, are egregious over users of the phrase “free consultation.” It is hard to think about other ways to impart this benefit—especially if you are using pay-per-click or other advertising with limited space, but when you do find other ways to invite people “to learn more about their rights for free” results will increase.

Your advertising is supposed to make you stand apart and tell the story of why you are different. It should not make you blend into the crowd because you are mimicking other competitors. Attorneys are very good at looking within their own industry and following the lead of the big dogs-the problem is it creates an environment of sameness, almost inbred advertising.

If you are going to use a buzzworthy term, be the first to do it so you set the standard. Look to other industries for a fresh approach. Better yet, stop writing “ad copy.” Really analyze who you are and what you do best. Make sure it matches the reality of what your clients like about you, then find a way to include words that your clients use and understand. And make sure you monitor your ads to avoid “ad fatigue”—change them based on what you learn works best through your testing. Online ads need more updates, but television ads can and should run for a longer time frame.

We all want to be different, but actually having the guts to do it is another thing. Are you up for being truly buzzworthy by creating your own path?

Power of Positive Press

Guest blogger Lauren Black Currin is the President of Lawyers Marketing Agency. While this post talks about law firm marketing, it is relevant to almost all businesses.

Did you know that March 6-12, 2011 is National Consumer Protection Week? So, you run a law firm; why am I telling you about a nationally sponsored campaign run by the U.S. government and various non-profit agencies?



There are hundreds of annual community-focused events just like this one that present a great opportunity to promote your law firm through your participation. These events run the gamut from National Safety Awareness Month to Perennial Gardening Month. Choosing and supporting an event that works for your law firm and staff gives you the opportunity to promote a cause and garner positive publicity for your law firm.

Many of the sponsors of these national “event days” will have press kits that you can utilize to showcase your efforts. For example, National Consumer Protection Week offers press release templates, re-usable social networking content, free flyers and even web buttons and banners you can use on your website to spread the word. In another great example, The National Highway Traffic Safety Administration provides planners, brochures, research data and video clips to help you promote their Share the Road (www.nhtsa.gov/Safety/Motorcycles) motorcycle safety program (a great idea for you PI attorneys out there).

The first thing to do is decide on a cause to support. Get buy-in from everyone to build the “buzz”, and then start planning. Allow 60-90 days to plan and implement, just to be safe. Things to consider:

• Website content and updates
• Publications you might use, i.e., links you can place on your website, a downloadable “tips” PDF or a printed brochure you’ll distribute
• Include information about your event in your newsletter and blog
• Involve your clients and those on your prospect list
• Plan related seminars or other events
• Write one (or more) press releases to be distributed and add them to your website
• Include a link to the event page on your website everywhere possible
• Make it meaningful and have fun

Finally, use your employees and their networks to promote your sponsorship of the event by having them comment on their Facebook and Twitter pages so their friends, family and other contacts all hear about it. If all goes well, this can be an annual event that your staff and clients will look forward to! This type of human interest story and positive press allows people to get to know you and builds that all so important connection. Need more ideas? Just give us a call!

Perception vs. Reality

Do your clients see your business the same way you do? In many cases, we proceed under the assumption that our perceptions of ourselves and our firms or businesses match those of our clients and prospects. But that is not always the case.

What happens when there is a “disconnect” between our perceptions and those of the client/prospect? From a business perspective, the client/prospect view of our company IS “reality”. When business drops off, there is a shift in client demographics, or marketing/advertising efforts no longer work, it may be time to see if there is a gap between who we perceive ourselves to be and “reality”.

Identifying gaps begins with research. Here are just a few of the things you can review to see if there might be an issue:

• Ask. It sounds simple, but it is not always easy to do this. Many people are reluctant to ask others for what may be an uncomfortable truth. And the clients or former clients may not want to be honest for fear of hurting feelings or burning bridges. A third party source doing the asking helps.
• Get input from your employees – including lower level folks. This must be done by a third-party to ensure confidentiality and promote honest answers. You might also ask your vendors what they hear from others about your firm.
• Analyze. Pull out all the statistical information you have on your business over the past two to five years and look at what the data is telling you. Make sure you factor in trends and external changes.
• Look at your primary competition. Note that this may not be the same group of businesses who were your competitors two years ago.

We can help you find out where you have gaps between your customer’s experience and what you believe you are delivering. vitalink offers competitive and market research, conducts confidential surveys, analyzes your current business focus and presents a strategic marketing plan to move your business forward – making sure that you are on-target and your message is on-point. Contact us to learn more.

The Expert Speakers has added this topic to the roster as well. Perception vs. Reality: Close the Gaps to do More Business addresses the challenges businesses have when their own perceptions do not match those of the client or prospect.

Who really Tweets on Twitter?

Twitter Bits:

1. The percentage of Twitter users who are African American is 25% - double the percentage of African Americans in the current population. Take-away: If your prospective clients or existing clients include African Americans, start tweeting!
2. Tweeting isn't just for Tweens and Teens. 1 in 3 monthly Twitter users are 25-34 (31% are 35-54)
3. Twitter users are more educated
4. Twitter users have higher household income
5. Twitter users are Early Adopters. Take-away: have a new product or service....Tweet about it!
   

Want to learn how to use Twitter to help promote your business or law firm? E-mail jeanne@vitalinkweb.com for a free consultation.

Let us know other Twitter Bits you've found and your take-away to use the information!

Source:
Twitter Usage In America: 2010
The Edison Research/Arbitron Internet and Multimedia Study

My top 5 reasons to use social media

There are so many reasons to be using social media as part of your marketing. Here are my top 5:

1. Engage vs Push. Marketing used to simply 'push' messages at the consumer and you'd hope to make a connection if they liked what you had to offer. Times have changed and so has marketing. People want to feel more connected with products or companies they choose to do business with. Social media helps to 'engage' people.

2. Transparency. When done correctly, your prospective clients get to know you better. They see if you have some of the same beliefs as they do, allowing them to form connections with you. Don't just advertise sales to them. Give them a taste of who you are beyond the sale. What is your commitment to the community? Do you contribute to your industry as an expert? Why do you do what you do?

3. Handle the Haters. Within social media, you actually want a small percentage of your followers to raise issues. If it is all a love fest, it is boring, self serving and you'll actually lose credibility. People like a little controversy (think Rush Limbaugh). You may even find other fans coming to your defense when someone raises an issue, which is wonderful marketing. You should develop a response plan to handle the haters, because how you handle the issue will say something about who you are.

4. Google Footprint. The search engines give high value to social media channels. When you have a robust presence in the big 5 (Facebook, LinkedIn, YouTube, Twitter, Flikr), you will see a better Google Footprint and this will also help your websites search engine optimization (SEO) with backlinks from all your social media channels.

Be sure and define which channels will work best for your target audience and then spend your time accordingly to build the best channels for your needs. Social media can become a black hole where you spend far too many hours and valuable resources. Set limits on your time or hire someone to help you keep your content current.

5. Need another reason? Your prospective clients are on social media right now!


CAUTION: Many businesses and law firms are jumping on the bandwagon to the exclusion of other marketing channels. Social media SHOULD be part of your marketing, but it should not be the only thing you do. Consult a professional to help you with your planning and budgeting so you have the right marketing mix.

Warm hearts

We have just received an amazing donation from the folks at Cypress Landings in Chocowinity and several others today. Deadline is tomorrow. Click here for more info.

Reasons to be Thankful

Thanks to all who have contributed so far to the Coats & Blankets drive this year. We got an anonymous donation this morning of six coats and I'm getting ready to pick up a bunch more! Our drive ends Monday, so you still have time to donate gently used coats, blankets, hats, scarves. Our offices are closed through Friday, but we'll be here on Monday morning! Happy Thanksgiving to all.

Help us keep the homeless warmer this winter!

Join vitalink® in supporting the Raleigh Rescue Mission!! This year, the Mission's supply of winter items is low and they need our help! Please join vitalink in making this winter a little warmer for the homeless by donating gently used winter coats, scarves, hats, gloves and warm blankets from November 8-30th at our office. E-mail jeanne@vitalinkweb.com if you'd like to learn more about becoming a partner!

I'd like to thank our first partners in this project: The News and Observer, Ingleside Farm and the David Allen Company. To learn more, click here.