Lessons from Tebow

I know not all of you are football fans, but we can all learn lessons everywhere when we look for them. I am a fan of Tim Tebow, the rookie quarterback for the Denver Broncos and Florida Gator (like me). Tebow was a two-time college championship winner and was awarded the prestigious Heisman Trophy in only his sophomore year. In Gainesville and the greater “Gator Nation,” folks thought of him as a kind of football super hero. Great intensity, leadership, and a warrior on the field. He’s also a down to earth person who loves God and his family.


While he has amassed great accolades and went in the first round of the draft, Tebow is far from perfect. Many thought he would go in a much lower round of the draft due to his throwing style. Many questioned if he could play in the NFL at all as a quarterback. Hmmm, I seem to remember some of the same nay-sayers with former Gator and Dallas Cowboy Emmitt Smith (the NFL’s all time leading rusher). They thought he was too small, too slow. He was just determined and set records that still stand today.

Bottom line, Tim Tebow inspires me to accomplish things. One of his high profile team mates commented that his style and delivery may not be pretty, this guy is “magical.” I agree. He inspires his team mates. He inspires followers. The game this past weekend was in Miami and the Dolphins fans were cheering for Tebow (the other team)! His jersey, #15, is the #1 selling jersey in the NFL.

Here are a couple of lessons I’ve learned from Tebow:

1. You don’t have to fit the mold or have the best “mechanics;” be passionate and work hard— don’t let anyone say you can’t do something. You might just succeed and inspire others along the way.

2. In a “bad boy” athlete era, Tim Tebow is respectful talking with the media, respectful of opportunities and of his team. Kudos. Be respectful and you’ll get that back a hundred fold.

3. Being the best (as defined by others) or having the best grades doesn’t mean you’ll be the best leader. It also doesn’t make you the best producer. So what if you are a little different. Play your game. Work at it and play hard and with heart.

4. This guy would literally pick the team up on his back if he could. His most memorable speech came after a loss at Florida when he said he’d let the team down, but nobody would ever work harder than him. He took responsibility and then worked his butt off.

5. Don’t be afraid to be yourself. Share your passion and you will find like minded people and earn respect. Tebow went on mission trips as a youth and still thanks God. Like it or not, you gotta respect him.

6. He is passionate about this game. Find something you love and commit to being your best. It won’t always be easy and you won’t always win, but there is joy in it.

Football fanatic (like me) or someone who doesn’t know what pigskin is, these are some great lessons. What have you learned from someone that you didn’t expect to learn from? I’d love to hear some other words of wisdom from unexpected sources!

BUILD YOUR TEAM

In today’s hectic business environment, managers and employees can lose focus on strategy and long-term goals while fighting daily fires. It doesn’t matter if your business has five employees or 50, a retreat or annual meeting can be a positive, team building experience that can refresh attitudes and renew a common sense of purpose.

Your retreat should always take place away from the office and technology. Depending on the type of retreat you choose and your budget, this can range from meeting in the backyard of a senior manager who lives on the lake to renting space at a local hotel to a full-service weekend “adventure” retreat that includes outdoor team building exercises. The point is that you are away from distractions. Have everyone dress comfortably and intersperse some physical activity with your sit-down sessions to keep people from tuning out. Add a creative session or two to get the juices flowing; this doesn’t have to be anything fancy—you can use something as simple as an opposites word game or simple drawing exercise. And don’t forget healthy, nutritious food to keep everyone alert (okay, and some chocolate for good measure).

There are several types of sessions that may be of value during a retreat:

Social Presence: Get input from your staff on your social media presence and policies, and get them involved in representing the company. In the “Facebook world,” all employees can and should help by watching for comments about the company and sharing the good things you do.

Branding: Do your employees understand the company brand? Engage them on ways to ensure brand consistency and ask them for new ideas that will promote the brand.

Strategic Planning: What is the firm’s strategy? Its goals? Are employees aware of the goals? If the strategy and goals have been defined, involve employees so they understand and can help focus on meeting these goals. If the goals haven’t been set yet, get employee input. Many times people at lower levels have insight into the customers and market that senior managers lack.

Team Building/Motivation: Wrapping up your day with a motivational session sends everyone away energized and ready to tackle the world when they return to work!

Tell clients that the office will be closed that day and provide an emergency-only number for them to call if necessary. The goal is to get your team back on track and focused on the long-term health of the business. Need more information about sessions for your retreat? Give us a call at (919) 850-0605 or e-mail us at info@theexpertspeakers.com.

Post Seminar Engagement

We’ve all been there. You attend a great session with a great speaker and walk away feeling like you’ve been empowered—eager to get back to the office and put your newfound learning to work. Then reality crashes in and when you get back to thinking about the seminar it’s three weeks later and you’ve forgotten much of what you learned.

As a speaker, there are some things you can do to help your audience avoid that post-seminar letdown and remember you favorably. Consider the following:

CRM&M Series, Part 3: Using New Technology

In part 1 of our CRM series, we talked about approaches to relationship building. Part 2 provided tips for making your CRM & Marketing efforts more effective. In part 3 of the series, we follow with ways to incorporate some new technologies into the mix and further engage customers.

Seems like every time you turn around there is some new technology that changes how we market to or communicate with our customers. There is always that first big push of excitement and then reality sets in as we marketers try to figure out how to make the new doo-dad work for us! It is important to remember that while the shiny new penny may be fun to play with, it isn’t always the best tool to reach every customer out there.

CRM & Marketing Article Series - Part 3 provides tips on how you can integrate newer technologies into your marketing mix.

So what does your marketing firm do?

I've had several conversations with different people over the past couple weeks about what our Raleigh marketing firm (aka ad agency) does and what we do best.

My old answer would have been to list our services and talk about how we are great at reasearch and strategy. Not just the dry technical part, but how we make it work for real life marketing campaigns. I might have gone on to talk about how our creative director is amazing at what he does, media buying skills, etc. I'd have had a list of other things. But I'd have put the passion we feel about helping our clients solve problems much lower on the list. I would have been guilty of burying the lead.

There are a number of marketing firms out there that can do great creative, media buying, websites, research, etc, but that is only part of the equation. We tend to go a little deeper to help with business development. Where the magic happens is the thought, planning direction and working WITH the client to get the campaign done in the best way possible. I've realized over the years, while we provide a single source for many clients, there are others who have internal or external resources that can get the job done too. Working with all team members concerned to integrate the campaign and make it cohesive is huge.

Want just an ad? We may not be the right 'vendor' to do it. Want someone who solves problems in a thoughtful and strategic manner? Want someone who cares about your business deeply and works as a brand manager? That is us.

I've learned that I'm OK if we aren't the right firm for every client. That lets us concentrate our efforts on those who fit us the best. Then this amazing synergy happens. We get a psyched and our clients benefit from better results. We love what we do and it shows.

~ Jeanne Frazer

CRM Marketing Series: Part 2 | Relationship Building

In our recent article, To CRM or Not to CRM? Why Market to Current Customers? we challenged you to look at your business and evaluate how your company approaches relationship building and how well your employees build those relationships. We wanted to follow with more tips to make your CRM&M work for you!

Tip #1: Our favorite reminder—avoid the hard sell! If you communication is always about your business and products, people will tune out.

Tip #2: Let your personality shine through. Read the full article…

CRM & Marketing Series: Part 1 | Why Market to Current Customers?

That’s a great question. The best answer I can give you is that it costs 3-8x more to acquire a new customer than to retain an existing one. In today's competitive marketing environment, business owners and managers need every advantage they can get. Customer relationship management and marketing (CRM&M) keeps your business on the top of the mind of your customer. By doing so, customers are more likely to buy again, or upgrade to the next level, and the ‘reminder’ encourages them to be your advocates, and can generate referrals as your current customers recommend you to their friends and families.

There are both newer and tried and true methods you can utilize to stay top of mind with your customers. The channels you use will vary depending on your audience and what products or services you provide. Here are a few of our favorites:

1. Newsletters – newsletters are a popular way to educate and interest your clients. You may want to alternate printed and email versions. Read the full article...